1. Introduction

Welcome to Grandin Road! These Conditions of Use govern your access to and use of our website, mobile applications, and related services (collectively, the “Services”). Please read them carefully. By using any part of the Services, you agree to these Conditions. If you do not agree, please do not use the Services.

2. Our Services

Grandin Road provides an online marketplace connecting users with home decor, furniture, seasonal decor, gifts and more. Our Services also include interactive tools and content we make available.

We strive to provide an enjoyable, reliable and safe user experience. However, we cannot guarantee the continuous operation or security of our Systems.

3. Your Grandin Road Account

You need a Grandin Road account to use many parts of our Services. By creating an account, you agree to provide accurate information and to update it as necessary to keep it accurate.

We recommend using a strong password and enabling multi-factor authentication to help secure your account. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. Please notify us immediately of any unauthorized use.

4. Privacy

Please refer to our Privacy Policy for information about how we collect, use and share information about you.

5. User Content

“User Content” means any content a user posts, uploads, publishes, submits or transmits to be made available on our Services.

You retain ownership of your User Content. However, by posting or sharing User Content via our Services, you grant us a worldwide, royalty-free license to use it across our Services. We may modify or adapt User Content in order to transmit, display or distribute it.

6. Acceptable Use

Our Services must be accessed and used lawfully and responsibly. You agree not to:

We reserve the right to remove any User Content from our Services at our discretion.

7. Purchases

Our online store connects users with third party sellers that list products for sale. However, we are not the seller of record of these items. All purchases are transactions directly between you and the respective third party seller. Please review sellers’ terms and conditions before making purchases.

We cannot guarantee the quality or timely delivery of items purchased. Please address any complaints about purchases to the applicable seller.

8. Shipping Policy

Our shipping policies, including shipping rates and delivery times, vary depending on the seller you purchase from. Please carefully review the shipping details for your items at checkout for more information.

9. Returns Policy

For purchases shipped and sold directly by Grandin Road, you may return eligible items within 90 days of delivery for a refund or replacement. Please see our Returns Policy or contact us for more details on what qualifies as an eligible return and how to process returns.

For items fulfilled by third party sellers, you will need to review sellers’ individual return policies listed on their store page or item listing. Grandin Road is not responsible for returns or exchanges of marketplace purchases.

10. Content Rights

All content included on our Services, including but not limited to text, graphics, logos, button icons, images, audio clips, product pricing and listings, digital downloads, data compilations, software and the compilation of any of the foregoing (collectively, “Content”) is the property of Grandin Road, our affiliates or our content suppliers and is protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of Grandin Road and protected by U.S. and international copyright laws. All software used in this site is the property of Grandin Road or its software suppliers and protected by United States and international copyright laws.

11. Reviews and Comments

We welcome open and honest feedback about products listed on our Services, including reviews, comments and ratings. However, we require all user-generated content be lawful and adhere to basic standards of decency. Therefore we reserve the right to remove any review at our sole discretion.

Reviews should represent first-hand product experience and cannot be compensated or incentivized in any way by brands, retailers or other interested parties. Any attempt to manipulate reviews violates our Conditions of Use.

12. Accounts and Passwords

To place orders with some sellers on Grandin Road, you may need to create an account and password that can be used by you to access your account information. You are solely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential.

You agree to notify Grandin Road immediately of any unauthorized use of your account or password, or any other breach of security related to your account. However, you will be held liable for losses incurred by Grandin Road or any other user of or visitor to Grandin Road due to someone else using your Grandin Road ID, password or account.

13. Copyright

Grandin Road prohibits the use of any trademark or copyrighted material of Grandin Road without prior written consent from Grandin Road.

14. Monitoring

Grandin Road has no obligation, but reserves the right, to monitor, screen or edit User Content. We take no responsibility and assume no liability for User Content posted or uploaded by you or any third party.

15. Violations

Please report any violations of these Conditions of Use via email or through our online contact form. With your help, we can keep our Services safe and enjoyable for everyone.

Anyone found violating these Conditions may have their account suspended or terminated. We also reserve the right to pursue legal action and damages from violators.

16. Disclaimers & Limit of Liability

YOUR ACCESS TO AND USE OF OUR SERVICES IS AT YOUR OWN RISK. OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, GRANDIN ROAD DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL GRANDIN ROAD, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, DAMAGE, COSTS OR EXPENSES WHATSOEVER, OR ANY LOSS OF INCOME, PROFIT, GOODWILL, DATA, CONTRACTS OR BUSINESS OPPORTUNITIES, IN ANY WAY ARISING OUT OF OR RELATED TO THE USE OF, OR INABILITY TO USE, OUR SERVICES. IN ANY CASE, OUR MAXIMUM LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE APPLICABLE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS OR LIMITATIONS ON LIABILITY, SO ONLY THOSE THAT LAWFULLY APPLY TO YOU WILL REGULATE OUR RELATIONSHIP.

17. Governing Law

These Conditions of Use shall be construed in accordance with and governed by the laws of the United States and the State of Ohio, without reference to their rules regarding conflicts of law. You consent to the personal jurisdiction of and exclusive venue in the state and federal courts in Hamilton County, Ohio and waive all jurisdictional defenses otherwise available.

18. Severability & Changes

If it turns out any part of these Conditions is invalid, void or unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

We may modify these Conditions as well as any Services’ additional terms and conditions from time to time. Updated versions will be effective once posted. Continued use of any Services confirms acceptance of the updated terms and conditions.

19. Entire Agreement

These Conditions constitute the entire agreement between you and Grandin Road with respect to their subject matter and supersede all prior understandings of the parties.

Thank you for reading! Please let us know if you have any other questions.